Working with visiting health practitioners

Implementing strong communication and coordination processes with visiting health practitioners is key to ensuring consistency of care within your residential aged care facility.

Clients in residential aged care have high medical needs, and are reliant on the expert medical services that are delivered by external professionals. However, in the hustle and bustle of daily operations, it is easy for wires to get crossed. For this reason, robust processes must be in place to ensure a smooth continuum of care between visiting doctors and RACF staff.

Your organisation should have a policy in place that outlines:

  • Processes to check the registration or professional status of visiting practitioners;
  • Agreements and protocols regarding the delivery of clinical care, including medication management;
  • Processes to monitor outcomes of clinical care delivered by visiting practitioners; 
  • Processes to support effective communication between the workforce and visiting
    practitioners; and
  • Clearly delineated roles and responsibilities for both the organisation, and for visiting health practitioners.

We have developed a policy template that addresses these key areas.  Find it in the Reading Room:

  • Policy: Arrangements for visiting health practitioners

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SPP has been a great resource for understanding and mapping Standards, preparing for Audits and also sourcing resources for policy development. I would recommend it to other organisations to complement their quality and compliance work. Information can be easily shared, and evidence gathered to support all work done.
Community mental health service provider, Victoria
I like the speed and ease of SPP, I love how it maps multiple standards. It’s so convenient, I couldn’t imagine the nightmare to do the work manually. The templates are great for gap analysis. SPP resource templates are great for implementing new policies in the office and for what we do day to day.
Large provider of settlement services to immigrants, New South Wales
I have found the SPP system amazing. It provides a structured way to work through the standards and then provide a succinct report on the evidence being provided for a surveyor to view how we meet the standard. I used this in our recent accreditation survey, the auditor was very impressed, AND we are now accredited for ISO 9001. Thanks again. A great system.
Provider of diverse range of health programs, Queensland
We really like SPP. We use the resources in the Reading Room and couldn't have passed our accreditation with flying colours without SPP.
Advocacy, support and education provider, Australian Capital Territory
Everything is going well with SPP. It’s helped us through three lots of accreditation over the past nine months plus some internal auditing, so I’m very glad to have had it to assist us through the processes.
Large regional multi-service provider, Victoria