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ACCPA is the leading national peak body supporting providers of retirement living, community, home and residential care. ACCPA’s Consultancy service provides expert professional solutions in all areas of aged and community care management, including requirements relating to the NDIS Practice Standards where residential aged care providers are supporting NDIS participants. ACCPA’s approach is to mentor and build capacity of providers and enable them to navigate through aged care reforms and adverse compliance outcomes, improve governance and risk management and strengthen capability through a focus on quality and workforce. We are proud that our services continue to reach smaller regional, rural members and members providing services to diverse communities including culturally and linguistically diverse and Aboriginal and Torres Strait Islander communities.

The Director of ASC & Associates has been assessing against the Australian Service Excellence Standards (ASES) since 2001. As a team we collectively have over 35 years’ of experience in quality, standards development and accreditation. Our aim is to provide a positive accreditation experience for our clients. In 2019 Alison conducted the first ASES assessment for a Specialist Homelessness Service in NSW, receiving excellent feedback. ASC's area of expertise is in providing a personalised and professional service, based on strong sector experience and understanding. We have experience in managing accreditation in large and small NGOs, from community centres, specialist homelessness, aged care, drug and alcohol services, peak bodies and Aboriginal community-controlled organisations. Standards and accreditation are simply another tool to support your organisation to achieve great outcomes. In addition to accreditation assessments we can conduct pre accreditation gap assessments against a range of other standards including ASES, QIC, National Standards for Mental Health Services (NSMHS) and the NDIS Practice Standards. We can also work with you to prepare for accreditation through briefing sessions, Board or Executive training or information sessions on standards, quality or the accreditation process itself. ASC & Associates strives to work in a culturally safe and inclusive manner, continuing to build our understanding of culture and diversity in partnership with communities and organisations. For a profile of our Assessors, our Assessment Process and Accreditation tips and tricks, please contact us on the email or mobile above.

Arcadia Quality Systems has been providing personalised and tailored support to help organisations achieve their external accreditation requirements for nearly 20 years. Arcadia Quality Systems provide a truly capacity building approach to ensure organisations can sustain and maintain their systems. Arcadia Quality Systems can assist with auditing, consulting, and training. Arcadia specialises in the Disability, Community Services, and Mental Health / AOD sectors.

Since 2004 Clarity Point has specialised in business and technical writing and quality management. We provide professional and authentic service, supporting you to develop/update your policies and procedures so they are consistent, coherent and functional. We can also develop, review or update your quality management system for improved usability, and help you prepare for audits by identifying and addressing gaps. Lisa Mariah is a highly experienced writer, editor and proofreader with the ability to quickly connect the strategic with the operational. This unique blend of skills helps to seamlessly connect your vision into your systems, processes and documents. She is an experienced quality manager and auditor, bringing perspectives from both sides of the fence. Lisa is also a member of the Australian Organisation for Quality, founder of the Bendigo Quality Learning Circle, and SPP advocate.

Vanessa has more than 25 years experience in the Education and Care Sector. In addition to working as an Early Childhood Teacher and Centre Director Vanessa has experience leading government regulators and advising private agencies, including not for profit, in areas of legislative reform, investigations, compliance and auditing. Vanessa founded Compliance Consulting in 2020 to address a needs gap for the Education and Care sector in areas of regulatory compliance. Professional services provided include conducting compliance audits, review and development of policy and procedure, investigations arising from allegations of non compliance with Law and Regulation, advising on matters relating to issues of non complaince and the development of specialised professional compliance training tailored to service specific needs.

Dr Melanie Tan is an independent consultant offering consulting services, advice and training to providers across all care sectors. With diverse experiences as a medical practitioner (in acute care) and lawyer (in aged care, health and medical negligence), Melanie offers a unique and well-rounded perspective to contemporary clinical governance. Melanie also has an interest in how digital health can support clinical governance and vice versa (considered through a clinical, consumer and medico-legal lens) and is available to assist providers to implement digital systems from this perspective.

Effective policy provides online self paced training, customised in person training, Mental Health First Aid Training, Internal audit/gap analysis, director and manager mentorship, policies and procedures, tools and templates.

Gudrun is the principal consultant of her own business since 2001 and has attracted a wide range of projects over the years. She draws from her studies and hands-on experiences in the field when working with community-based organisations, government agencies and small and medium-sized business. Gudrun has supported a number of her clients to integrate SPP into their quality management approach which has proven to be very valuable, particularly for those organisations that have to meet compliance requirements across several Standards. Her sector related experience is derived from roles and projects in high-risk human services design, development and management, procurement, strategic planning facilitation, senior executive education and mentoring, systems development, review, monitoring, auditing and evaluating. In 2018 GoodRun Solutions was selected by National Disability Services (NDS) in Western Australia to join the panel of preferred consultants to provide business advice and respond to specific requirements of Western Australian disability support providers. In 2020 Gudrun has been identified by NDS as a leading expert in the disability sector in Western Australia, providing specialist consultant and training services as part of the (WA) Sector Readiness Project, aimed to assist disability service providers meet the requirements of the NDIS Quality and Safeguards Commission.

Kaloongi is an Aboriginal owned and led for-purpose consultancy, with over 30 years combined experience in the social service sector, including senior management and governance roles across Homelessness, Social Housing, Community Engagement and Child Protection sectors. Kaloongi has specialist skills in supporting both Aboriginal Community Controlled and non-Aboriginal organisations through all facets of accreditation from gap analysis, through to the development and implementation of policy frameworks such Risk, Audit, Quality, and HR, including engagement with your board, senior management and staff.

SQS specialises in training and consulting solutions for community services and in particular, NDIS providers. We provide assistance with preparing for and meeting the NDIS standards and also working through non conformances. SQS is currently delivering workshops Australia wide focussed on meeting the NDIS Standards. Our workshop facilitators and consultants are experienced auditors who have already conducted audits against the NDIS Practice Standards across four states, for several approved certification bodies.