Find an Auditor
Do you need an auditor? You’re not alone!
Over the years, many of our clients have asked for information about NGO auditing bodies of Australian community and health service standards.
We’ve built a strong network throughout the industry, to help your organisation get in touch with the auditing body who most suits your field of expertise!
Browse our list below for contact details of reputable NGO auditors.
Alison Sinclair Consulting (ASC) & Associates
LocationSouth Australia & New South Wales
Phone0402 884 320
ContactAlison Sinclair
The Director of ASC & Associates has been assessing against the Australian Service Excellence Standards (ASES) since 2001. As a team we collectively have over 35 years’ of experience in quality, standards development and accreditation. Our aim is to provide a positive accreditation experience for our clients. In 2019 Alison conducted the first ASES assessment for a Specialist Homelessness Service in NSW, receiving excellent feedback. ASC's area of expertise is in providing a personalised and professional service, based on strong sector experience and understanding. We have experience in managing accreditation in large and small NGOs, from community centres, specialist homelessness, aged care, drug and alcohol services, peak bodies and Aboriginal community-controlled organisations. Standards and accreditation are simply another tool to support your organisation to achieve great outcomes. In addition to accreditation assessments we can conduct pre accreditation gap assessments against a range of other standards including ASES, QIC, National Standards for Mental Health Services (NSMHS) and the NDIS Practice Standards. We can also work with you to prepare for accreditation through briefing sessions, Board or Executive training or information sessions on standards, quality or the accreditation process itself. ASC & Associates strives to work in a culturally safe and inclusive manner, continuing to build our understanding of culture and diversity in partnership with communities and organisations. For a profile of our Assessors, our Assessment Process and Accreditation tips and tricks, please contact us on the email or mobile above.
Regions
All states and territories
Standards
- Australian Service Excellence Standards
- National Standards for Mental Health Servcies
- NDIS Practice Standards
- Home Care Standards
Arcadia Quality Systems
LocationGoodwood SA
Phone433332799
Emailhodgson@adam.com.au
ContactTrish Hodgson
Arcadia Quality Systems has been providing personalised and tailored support to help organisations achieve their external accreditation requirements for nearly 20 years. Arcadia Quality Systems provide a truly capacity building approach to ensure organisations can sustain and maintain their systems. Arcadia Quality Systems can assist with auditing, consulting, and training. Arcadia specialises in the Disability, Community Services, and Mental Health / AOD sectors.
Regions
All states and territories
Standards
- NDIS Practice Standards
- National Standards for Mental Health Services
- VIC Human Services Standards
- QLD Human Services Quality Framework
- Australian Service Excellence Standards
- ISO9001:2015
Assessments, Quality and Performance (AQP)
LocationSydney, Adelaide
Websiteswww.aqpconsulting.com.au
Phone0412 839 857
ContactTamara Stojanovic
Established in 2008, AQP is a not-for-profit consultancy providing quality management and accreditation services across health and community services. We work with agencies of all types including for-profit and not-for-profit, government and non-government, small and large. We are an approved assessor for the Australian Service Excellence Standards and the South Australian Home Care Standards by the SA Department of Human Services. We select only the most experienced and qualified assessors with many years' experience as service providers and managers with an established track record in third-party verifications and standards assessments. We will guide you through every stage of the assessment and accreditation process with a personal, individualised approach to ensure that your accreditation is meaningful to you, your staff and your clients. We have outlets in Sydney and Adelaide. We do not charge travel and accommodation costs for Adelaide-based services.
Regions
- NSW/ACT, VIC, QLD, SA, TAS
Standards
- Australian Service Excellence Standards – Approved accreditation assessor
BSI Group
LocationSydney, NSW
Websiteswww.bsigroup.com/en-au
Phone+61 8877 7100
ContactDushyant Sanathara
BSI is a not for profit royal charter partnering with Australian provider’s in human services and community services sector for over 15 years. We help providers with leading industry standards such as NDIS, NSDS, NDAP, HSQS, DHSS and QAF. No matter where you are in your certification journey, we can help you to ensure that both your organisation and your clients are fully prepared for the next steps. BSI operates auditing services throughout Australia in all states and territories.
Regions
All states and territories
Standards
- NDIS Practice Standards
- National Standards for Disability Services
- VIC Health & Human Services
- QLD Human Services Quality Framework
- Quality Assurance Framework
Community Audits Australia
LocationSydney
Websiteswww.communityaudits.com.au
Phone02 9412 2110
ContactKelly O'Hearn
Community Audits Australia (CAA) is an auditing organisation that takes pride in meeting exceptionally high levels of compliance across our business. We are highly experienced and committed to ensuring that only the best support and services is being provided to people living in the community.
CAA, which is 100% Australian owned and operated, is an independent subsidiary of the not-for-profit organisation ACIA, with approved quality auditors from the community industry, delivers auditing services nationally. Our industry expertise ensures a specialised service with competitive pricing, with profits re-invested back into our industry.
Regions
- All states and territories:
- NSW/ACT: tel 02 9412 2110
- VIC/TAS: tel 03 9088 8097
- QLD: tel 07 3180 3867
- SA/WA/NT: tel 08 6558 0887
Standards
- NDIS Practice Standards
DNV GL
LocationSydney, NSW
Phone02 9900 9555
ContactFarshad Ferdowsi
DNV GL is a JAS-ANZ accredited certification body providing independent third party auditing, training and certification to organisations and government departments seeking recognition of compliance to various national and international Standards. We hold a leading position in the Health and Human services sector offering accreditation and certification for healthcare and disability organisations across Australia. Our audit teams are comprised of professional auditors for whom auditing is a core skill. They employ best practice audit skills and a positive, pragmatic audit approach, and have experience of large and small organisations in metropolitan, regional and remote locations throughout Australia.
Regions
All states and territories
Standards
- NDIS Practice Standards
- National Standards for Disability Services
- National Mental Health Standards
- National Safety and Quality Healthcare Service Standards
- VIC Health & Human Services
- QLD Human Services Quality Framework
- ISO9001:2015
- DVA Trauma Recovery Programme
- FSA RTAC CoP
- JobActive
Global Compliance Certification
LocationSydney, Melbourne, Brisbane
Websiteswww.gccertification.com
Phone02 8644 0603
ContactMousa Sharifi
Global Compliance Certification (GCC) is an Australian owned and operated company with its offices in Sydney, Melbourne & Brisbane, servicing our clients throughout Australia, New Zealand & Japan.
GCC staff are committed to providing value throughout the certification journey and have experience in a vast range of industries and services, partnering with organisations to deliver human centred audits.
Regions
Resources in all states and territories
Standards
- NDIS Practice Standards
- National Standards for Disability Services
- ISO9001:2015
- AS/NZS 5377 (E-waste)
Global-Mark
LocationSydney, NSW
Websiteswww.global-mark.com.au
Phone02 9886 0222 (Australia); +64 9 889 0622 (New Zealand)
ContactCustomer Service
Global-Mark is one of the leading conformity assessment bodies (CABs) in Australia, accredited by the Joint Accreditation System of Australia and New Zealand (JAS-ANZ). With over 4,000 clients Australia wide and internationally, Global-Mark has been providing certification to our clients since 2004 including management systems, product conformance, sustainability and Accredited Housing Provider. We have an extensive team of specialists who support our clients. Each member of our team is selected for their competence, knowledge and most important people skills. We believe a very large proportion of our auditing work is about effectively dealing and communicating with people.
Regions
All states and territories
Standards
- NDIS Practice Standards
- National Standards for Disability Services
- National Mental Health Standards
- National Safety and Quality Healthcare Service Standards
- VIC Health & Human Services
- QLD Human Services Quality Framework
- Attendant Care Industry Standard
- Australian Service Excellence Standards
- ISO9001:2015
- Code of Practice for Assisted Reproductive Technology Units
- NZS8181 Fertility Services
- National Community Housing Standards
- Best Practice Guide for Community Housing in New Zealand
- Aboriginal Community Housing Standards, Victoria
HDAA Australia Pty Ltd
LocationBrisbane, QLD
Websiteshdaau.com.au
Phone1800 601 696
ContactJanet Davidson McGown – Health and Human Services Manager
As your assessment partner our Service Promise is to be:
- Supportive
- Expert
- Responsive
- Ethical
- Developmental
In everything, people are our focus. Our assessors and our support team work constructively with people across your organisation. We assess your processes from the perspective of the people who work with them.
Your assessment should support organisational development. Our goal is to contribute to your progress now and for your future. We provide informative reports that are insightful and include action plans. When we identify improvements, we ask ourselves: “Will this make for a better organisation?”
Regions
All states and territories
Standards
- NDIS Practice Standards
- National Standards for Disbility Services
- National Mental Health Standards
- National Safety and Quality Healthcare Service Standards
- VIC Health & Human Services
- QLD Human Services Quality Framework
- ISO9001:2015
- Northern Territory Quality & Safeguarding Framework
- Diagnostic Imaging Accreditation Scheme
- Dental Practice Accreditation (NSQHSS)
- Disability Employment Services and Supported Employment Services
Highwire Group
LocationNSW and South Australia
Websiteswww.highwiregroup.com.au
Phone0417 761 368
ContactMaree Davidson
The Highwire Group is passionate about helping organisations thrive. We are skilled and adaptable, with vast experience working with NGOs throughout Australia, across many standards and sectors. We welcome the chance to visit on-site, including in remote areas, and we also offer a variety of online support options. Our clients say we are fun to work with. We love that!
We believe in Accreditation because it can help you identify strengths and opportunities for improvement. Having undertaken more than 80 assessments, we have seen a commitment to quality improve outcomes in many communities. We are so proud to play a tiny role - its what drives us.
We provide customised services to prepare for accreditation – gap analysis, internal audits, and advice. We provide training in governance, policy, legislation, risk, and quality. We can also help with planning or just help you improve existing systems and processes.
Regions
All states and territories
Standards
- Australian Service Excellence Standards
- Home Care Standards
Gap assessment for:
- National Standards for Disability Services
- National Mental Health Standards
- National Safety and Quality Healthcare Service Standards
Institute for Healthy Communities Australia Certification Pty Ltd (IHCA Certification)
LocationBrisbane, QLD
Websiteswww.ihcac.com.au
Phone07 3844 2222
Emailihcac@ihcac.com.au
ContactFiona Loughlan
The Institute for Healthy Communities Australia Certification is a not-for-profit, providing certification services across Australia in metropolitan, urban, rural and remote communities, solely in the health, human services and alcohol and other drug sectors. We are accredited to provide certification to a range of standards including Australian Service Excellence Standards, ISO 9001, National Standards for Quality and Safety in Healthcare, Human Services Quality Standards, National Standards for Disability Services, Standards for Therapeutic Communities and Residential Rehabilitation and Standards for Culturally Secure Practice among others. We also provide accreditation services against National Standards for Mental Health and NSW Disability Services Standards Third party verification.
Regions
All states and territories
Standards
- Australian Service Excellence Standards
- NDIS Practice Standards
- National Standards for Disability Services
- National Standards for Quality and Safety in Healthcare
- National Mental Health Standards
- QLD Human Services Quality Framework
- Australasian Therapeutic Communities Association Standards
- ISO 9001: 2015
- WANADA Alcohol and other Drug and Human Services Standards
- Quality Assurance Framework
Quantum Certification Services Pty Ltd
LocationGeelong, VIC
Websiteswww.quantumcs.com.au
Phone03 5229 1219
ContactSharon Steele
Certification Assessment Body specialising in certification audits for the human services and disability sector.
Regions
All states and territories
Standards
- NDIS Practice Standards
- National Standards for Disability Services
- National Mental Health Standards
- VIC Health & Human Services
- ISO9001:2015
SAI Global
LocationSydney, Melbourne, Brisbane, Perth
Phone1300 360 314
ContactChris Kondic
SAI Global is a JAS-ANZ accredited certification body and registered training organisation that provides auditing, certification and training services nationally. We’re one of Australia’s leading certification bodies but we don’t let our size compromise our level of quality and attention to detail – we partner with providers and take the time to guide them through each step of their certification journey. Our team of auditing professionals have experience in the Health and Human Services sector with a core skill in auditing. They seek to empower the voices of participants and their families when conducting audits, by ensuring providers have systems in place that utilise the input of participants to inform governance and operational frameworks.
Regions
All states and territories.
Standards
- NDIS Practice Standards
- National Standards for Disability Services
- Quality Assurance Framework
- Vic Human Services Standards
- Qld Human Service Quality Framework
- National Standards for Mental Health Services
- ISO9001:2015
Are you an NGO auditor or accreditor who would like to have your information included here? Get in touch!
Want to learn more?
Chat with our team!
We used SPP to prepare for our recent NDIS audit across a range of service areas and it was extremely helpful – to the degree that our auditor said we “exceeded” in several areas! As part of that process, we worked with BNG to build a bespoke internal “Vinnies NDIS” module, to ensure consistency of practices across our many services. We are thrilled with the results and are now using SPP across our whole organisation.
St Vincent de Paul Society (NSW)
Just wanted to let you know we really appreciated your extra effort to get us up-do-date with the new NDIS practice standards.
We’ve already received some feedback from our audit, and they were really pleased that we already had a draft guideline to cover High Intensity Daily Personal Activities.
Thanks again for your ongoing support – it is appreciated and is making a difference!!
Large multi-service provider, WA
SPP has been a great resource for understanding and mapping Standards, preparing for Audits and also sourcing resources for policy development. I would recommend it to other organisations to complement their quality and compliance work. Information can be easily shared, and evidence gathered to support all work done.
Community mental health service provider, Victoria
I like the speed and ease of SPP, I love how it maps multiple standards. It’s so convenient, I couldn’t imagine the nightmare to do the work manually. The templates are great for gap analysis. SPP resource templates are great for implementing new policies in the office and for what we do day to day.
Large provider of settlement services to immigrants, New South Wales
I have found the SPP system amazing. It provides a structured way to work through the standards and then provide a succinct report on the evidence being provided for a surveyor to view how we meet the standard. I used this in our recent accreditation survey, the auditor was very impressed, AND we are now accredited for ISO 9001. Thanks again. A great system.
Provider of diverse range of health programs, Queensland
We really like SPP. We use the resources in the Reading Room and couldn't have passed our accreditation with flying colours without SPP.
Advocacy, support and education provider, Australian Capital Territory
Everything is going well with SPP. It’s helped us through three lots of accreditation over the past nine months plus some internal auditing, so I’m very glad to have had it to assist us through the processes.
Large regional multi-service provider, Victoria
Thanks Claire, I just wanted to pass on the compliments we received from the NDIS auditors. We gave them access to SPP to audit our documents and they were amazed and thrilled with the platform. It made their job so easy and they were not aware that a platform like this exists. Just wanted to share this feedback.
We've been using SPP now for six years, and we are very happy with it.
Home Care and Disability Services Provider, New South Wales
Hi BNG, I love you guys! Thanks for all the updates, they are great!!! I am madly getting ready for audit and couldn’t do it without you.
Community transport provider, New South Wales
Hi James, I'd just like to say that working with you and your colleagues at BNG/SPP has been nothing short of excellent. Your professionalism, the quality of your product and your amazing customer service have been so completely refreshing!
Large provider of homelessness services, Victoria
The portal has really improved our ability to conduct self-assessments, and helped to reduce risk through greater visibility against other accreditation standards. Another terrific benefit is access to all of the templates and evidence guides in the Reading Room, as well as the regular alerts about new resources or industry changes, to make sure we keep up to date.
Baptcare, Victoria
We just had our first certification audit under NDIS Quality Safeguards Standard last week, the auditor loved the portal. Keep up the excellent work!
Large provider of supports to adults with a disability, Victoria
Thanks again for all the amazing support you and the team offer – makes our job so easy having such a stable tool to work on with our clients.
Provider of accreditation and governance services
I just wanted to let you know that we've now completed our ASES accreditation! A big thank you to the team at BNG!
NSW homelessness service provider