Update on self-assessments for Victorian providers

Along with all of the national standards that are relevant to Victorian community and health services providers, our SPP platform contains a number of Victorian-specific self-assessments, including for the:

  • Human Services Standards,
  • Victorian Child Safe Standards, and
  • VRQA guidelines for VET providers. 

All of our self-assessments are designed to help organisations to:

  • understand their obligations as simply as possible,
  • monitor their compliance status, and automatically generate gap analysis and improvement plans, as well as
  • create compliance reports and evidence packs for reviewers.

In recent months, we’ve added a number of new Victorian self-assessments into SPP across a range of service areas. This blog post features several key Victorian standards which are new to SPP, and outlines some other Victorian standards that we plan to incorporate over the coming weeks.

Family Violence Multi-Agency Risk Assessment and Management (MARAM) Framework

The MARAM framework assists services to ensure that they are effectively identifying, assessing and managing family violence risk. The framework sets out key principles and elements that should be embedded into policies, procedures, service delivery and practice, and identifies the responsibilities of various organisational areas and staff across the system.

The MARAM framework is supported by a number of resources and tools to guide organisations through their relevant responsibilities under the Framework.

Our self-assessment contains links to the relevant guides, templates and tools, to assist your organisation with implementation of the framework.

Victorian Complaint Handling Standards

These standards are intended to strengthen and improve complaint handling across the health sector, as well as provide consistency for consumers, complainants, health service providers and other stakeholders.

Applies to all Victorian health services

All health services in Victoria are required to meet the complaint handling standards, which came into effect in June 2020.

Self-assessing in SPP

We have incorporated these standards into SPP to assist providers with understanding and meeting their requirements. Self-assessing against the standards will guide organisations through the steps to ensure an effective complaints management system is in place. 

Healthcare that counts framework

The Healthcare that counts framework articulates the role of health services in the early identification of, and effective response to, vulnerable children at risk of child abuse and neglect. 

It promotes collaborative partnerships across all sectors working with vulnerable children and families, to ensure that responsibility for ensuring children’s safety and wellbeing is shared.

Who does it apply to?

All Victorian health services are expected to embed the action areas and performance indicators outlined in the framework into their organisational governance and continuous quality improvement processes, and undertake an annual self-assessment to measure their progress against the framework.

How can SPP help?

We’ve add into SPP a self-assessment for the Healthcare that counts framework, which will enable providers to measure their implementation of, and progress against, the standards.

The self-assessment includes the five action areas to guide improvement, as well as indicators of best practice. Completing the self-assessment will assist health services to improve, sustain and monitor their responses to vulnerable children.

Domestic Violence Victoria Code of Practice

The DV Victoria Code of Practice is designed to enhance the safety of women and children in Victoria, with a model of best practice for services that provide a specialist response to women and children experiencing family violence. 

We are hoping to progress a self-assessment for the Domestic Violence Victoria Code of Practice shortly, so that this can be available in the coming weeks. 

Community Services Quality Governance Framework

The Community Services Quality Governance Framework outlines the principles, domains, roles and responsibilities of quality governance and includes measures of success, and indicators of poor performance.

It is designed for use across a wide range of community services.

We will be adding a self-assessment for these standards into SPP within the next couple of months.   

Need help in other areas?

Our sole focus is to continue to build self-assessments and resources that will simplify and streamline the standards compliance and quality improvement processes of community and health service providers.

Please get in touch if you have suggestions for other resources and self-assessments that could make your life easier!

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You can access these self-assessments and many more in the SPP platform.
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SPP has been a great resource for understanding and mapping Standards, preparing for Audits and also sourcing resources for policy development. I would recommend it to other organisations to complement their quality and compliance work. Information can be easily shared, and evidence gathered to support all work done.
Community mental health service provider, Victoria
I like the speed and ease of SPP, I love how it maps multiple standards. It’s so convenient, I couldn’t imagine the nightmare to do the work manually. The templates are great for gap analysis. SPP resource templates are great for implementing new policies in the office and for what we do day to day.
Large provider of settlement services to immigrants, New South Wales
I have found the SPP system amazing. It provides a structured way to work through the standards and then provide a succinct report on the evidence being provided for a surveyor to view how we meet the standard. I used this in our recent accreditation survey, the auditor was very impressed, AND we are now accredited for ISO 9001. Thanks again. A great system.
Provider of diverse range of health programs, Queensland
We really like SPP. We use the resources in the Reading Room and couldn't have passed our accreditation with flying colours without SPP.
Advocacy, support and education provider, Australian Capital Territory
Everything is going well with SPP. It’s helped us through three lots of accreditation over the past nine months plus some internal auditing, so I’m very glad to have had it to assist us through the processes.
Large regional multi-service provider, Victoria