Preventing and responding to abuse

The Royal Commission into Aged Care Quality and Safety  hearings to date have highlighted that many older Australians experience serious instances of abuse and neglect. Similarly, people with a disability are 10 times more likely to experience violence than people without a disability, and the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability  has been established in response to the seriousness and prevalence of these incidents.

With these Royal Commissions bringing the issues of abuse and neglect to the fore, now is a landmark period for organisations to re-assess how they are protecting human rights within their operations.

It is paramount that organisations are working to prevent abuse wherever possible, and have effective policies and procedures in place to respond to instances of abuse.

Some important elements of preventing abuse include:

  • Policies and guidelines that protect an individual’s rights
  • Empowering the elderly and people with a disability
    • Informing them about the rights that they possess
    • Ensuring that clients feel respected and valued in the organisation
  • The organisational culture
    • Ensuring that the staff screening process is thorough
    • Ensuring that workers undertake training in abuse prevention and client rights
    • Ensuring that there is a positive culture of feedback and complaints, encouraging people to speak up

It is essential that in cases where incidents do occur, the organisation responds appropriately. We have developed some new resources to help organisations implement processes to prevent and respond appropriately to abuse.

Find our policy and information sheets in SPP’s Reading Room:

  • Policy: Responding to Abuse
  • Info: Responding to Abuse

Want to know more?

To access these resources and hundreds of others in SPP, click the button to the right!

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SPP has been a great resource for understanding and mapping Standards, preparing for Audits and also sourcing resources for policy development. I would recommend it to other organisations to complement their quality and compliance work. Information can be easily shared, and evidence gathered to support all work done.
Community mental health service provider, Victoria
I like the speed and ease of SPP, I love how it maps multiple standards. It’s so convenient, I couldn’t imagine the nightmare to do the work manually. The templates are great for gap analysis. SPP resource templates are great for implementing new policies in the office and for what we do day to day.
Large provider of settlement services to immigrants, New South Wales
I have found the SPP system amazing. It provides a structured way to work through the standards and then provide a succinct report on the evidence being provided for a surveyor to view how we meet the standard. I used this in our recent accreditation survey, the auditor was very impressed, AND we are now accredited for ISO 9001. Thanks again. A great system.
Provider of diverse range of health programs, Queensland
We really like SPP. We use the resources in the Reading Room and couldn't have passed our accreditation with flying colours without SPP.
Advocacy, support and education provider, Australian Capital Territory
Everything is going well with SPP. It’s helped us through three lots of accreditation over the past nine months plus some internal auditing, so I’m very glad to have had it to assist us through the processes.
Large regional multi-service provider, Victoria