Breaking New Ground BNG NGO Services Online

Who We Are

Breaking New Ground: unparalleled assistance for Australian NGOs

For more than 20 years, Breaking New Ground (BNG) has been solely focused on providing compliance and governance support to Australian community and health service providers, peak organisations and NGOs.

We recognise the valuable and hugely important work that non-profit service providers are doing all across the country. We want to ensure these providers are best-equipped and resourced to deliver their services!!

Our Mission

At BNG, we are here to help you help others

Our online learning and support platforms are designed to guide your organisation with seamless, best practice guides and resources. Our mission is to help you save time on the technicalities, freeing up your time to do what you do best – help others!

The tools we have compiled over the last two decades are readily available to support NGOs with managing compliance, quality and risk in an efficient, effective manner.

We do this because we believe the work you are doing for our community is very important – and we want to do our part to support the mission of your organisation!

BNG: the smarter, faster way to streamline standards compliance and quality management.

Our History

How did we get to where we are today?

Founded as an organisational consulting practice for NFPs and NGOs more than 20 years ago, we’ve evolved into the resource platform we are today, in response to the growing compliance challenges faced by our sector.

Staying on top of standards compliance and organisational policies and procedures can be time-consuming, complicated and stressful – so we make it our mission to keep on top of this for you!
Today, our focus is the delivery of invaluable online tools that streamline compliance and organisational improvement for not-for-profits. We exist to support the noble work you’re doing!

Our core Values:

Helping every one of our customers is our top priority
Highest-quality, responsive advice & resources
Ethical, confidential & professional standards

Our Approach

How do we achieve our mission?

Over the years, our collective expertise has produced two best practice platforms – each of which is backed by a wealth of resources and industry insight!

Management Support Online (MSO) Learn More >
Standards and Performance Pathways (SPP) Learn More >

Our platforms allow you to tailor resources to your specific organisation – browse our library of resources and material, interact with our online tools and seamlessly integrate quality practice into your organisation.

Our Vision

To be the partner of choice for compliance, quality and risk

Streamlining processes to save you time
Delivering highest quality resources to inform and educate
Working hard to ensure you stay on top of standards developments

In search of a smarter, faster way to streamline standards compliance?

We used SPP to prepare for our recent NDIS audit across a range of service areas and it was extremely helpful – to the degree that our auditor said we “exceeded” in several areas! As part of that process, we worked with BNG to build a bespoke internal “Vinnies NDIS” module, to ensure consistency of practices across our many services. We are thrilled with the results and are now using SPP across our whole organisation.

St Vincent de Paul Society (NSW)

Just wanted to let you know we really appreciated your extra effort to get us up-do-date with the new NDIS practice standards. We’ve already received some feedback from our audit, and they were really pleased that we already had a draft guideline to cover High Intensity Daily Personal Activities. Thanks again for your ongoing support – it is appreciated and is making a difference!!

Large multi-service provider, WA

SPP has been a great resource for understanding and mapping Standards, preparing for Audits and also sourcing resources for policy development. I would recommend it to other organisations to complement their quality and compliance work. Information can be easily shared, and evidence gathered to support all work done.

Community mental health service provider, Victoria

I like the speed and ease of SPP, I love how it maps multiple standards. It’s so convenient, I couldn’t imagine the nightmare to do the work manually. The templates are great for gap analysis. SPP resource templates are great for implementing new policies in the office and for what we do day to day.

Large provider of settlement services to immigrants, New South Wales

I have found the SPP system amazing. It provides a structured way to work through the standards and then provide a succinct report on the evidence being provided for a surveyor to view how we meet the standard. I used this in our recent accreditation survey, the auditor was very impressed, AND we are now accredited for ISO 9001. Thanks again. A great system.

Provider of diverse range of health programs, Queensland

We really like SPP. We use the resources in the Reading Room and couldn't have passed our accreditation with flying colours without SPP.

Advocacy, support and education provider, Australian Capital Territory

Everything is going well with SPP. It’s helped us through three lots of accreditation over the past nine months plus some internal auditing, so I’m very glad to have had it to assist us through the processes.

Large regional multi-service provider, Victoria

Thanks Claire, I just wanted to pass on the compliments we received from the NDIS auditors. We gave them access to SPP to audit our documents and they were amazed and thrilled with the platform. It made their job so easy and they were not aware that a platform like this exists. Just wanted to share this feedback. We've been using SPP now for six years, and we are very happy with it.

Home Care and Disability Services Provider, New South Wales

Hi BNG, I love you guys! Thanks for all the updates, they are great!!! I am madly getting ready for audit and couldn’t do it without you.

Community transport provider, New South Wales

Hi James, I'd just like to say that working with you and your colleagues at BNG/SPP has been nothing short of excellent. Your professionalism, the quality of your product and your amazing customer service have been so completely refreshing!

Large provider of homelessness services, Victoria

The portal has really improved our ability to conduct self-assessments, and helped to reduce risk through greater visibility against other accreditation standards. Another terrific benefit is access to all of the templates and evidence guides in the Reading Room, as well as the regular alerts about new resources or industry changes, to make sure we keep up to date.

Baptcare, Victoria

We just had our first certification audit under NDIS Quality Safeguards Standard last week, the auditor loved the portal. Keep up the excellent work!

Large provider of supports to adults with a disability, Victoria

Thanks again for all the amazing support you and the team offer – makes our job so easy having such a stable tool to work on with our clients.

Provider of accreditation and governance services

I just wanted to let you know that we've now completed our ASES accreditation! A big thank you to the team at BNG!

NSW homelessness service provider

Hello Team, we've just had our NDIS recertification audit. We used SPP to prepare and it placed us in good stead. We will continue to do a gap analysis every 6 months and we will be using SPP to ensure that we are across the latest requirements. Thank you again for providing such a good platform and such a helpful tool to enable providers to deliver the best care for participants.

Large disability home services provider, Vic