SHS Management Support Portal

Access a comprehensive set of resources that help lay the foundations for good practice in your organisation with the SHS Management Support Portal.

The Industry Partnership has partnered with BNG NGO Services Online to deliver a tailored version of Management Support Online (MSO), an integrated suite of online services and resources that focus on governance, management, operations and administration. The resources are developed for Australian service providers and written by people with extensive experience in the community and health sectors.

With your subscription to the Portal, you'll have access to hundreds of resources on all aspects of running an NGO: policy and procedure templates, information sheets, good practice guides and diagnostics.

Topics include the following.

  • Organisation Foundations
  • Governance & Management
  • Planning, Development & Performance
  • Human Resources
  • Finance & Asset Management
  • External Relationships & Stakeholders
  • Safe Environment
  • Information & Technology
  • Communications
  • Service Delivery

You also receive access to a complementary advice service, which provides immediate individual assistance, advice and problem-solving.


Subscription arrangements

The Industry Partnership has funded 100 free subscriptions to the Portal for SHS-funded organisations with an annual income of under $5 million. Please contact the Industry Partnership at to apply for one of these 100 subscriptions.

For SHS-funded organisations with an annual income over $5 million and that are members of Homelessness NSW, Domestic Violence NSW or Yfoundations, there is a 20% discount on subscriptions to the Portal.

For organisations that are not members of one of these peaks, they can become a peak member to receive the discount or sign-up at the full subscription price.

Choose the option below that matches your organisation's profile to register for a subscription.


Is your organisation’s annual income under $5 million?
Click 'Apply' to register your interest.


  Is your organisation’s annual income over $5 million?
If you are entitled to a discount, choose your peak from the discount menu in the online registration form. Click 'Subscribe' to begin.





See below for pricing and packages for the Portal. Note that these prices include the 20% discount.

Organisation’s Annual Income
Total for 1 year
+ 10% GST
Discount saving
Income $5m - $10 million
Over $10 million