CTO Quality Management Portal

Community Transport Organisation’s Quality Portal is an easy-to-use, online solution for undertaking a gap analysis and preparing your organisation for accreditation. It is tailored specifically for community transport service providers.

The CTO Portal saves up to 80% of the time spent on quality standards assessment and compliance reporting, and avoids duplication when working with multiple standards. The Portal is a tailored version of Standards & Performance Pathways (SPP) — the same quality management system used by National Disability Services (NSW), but specifically for community transport service providers.

It is a great opportunity to use funds available either from ADHC to meet the compliance requirements and become an approved provider under the NDIS, or through the HACC Transitional Funding arrangements if your organisation nominated acquiring a quality management system. The CTO Portal will provide you with a quality management system used by other community transport and HACC service provider organisations.

CTO Members receive a 15% discount on their subscription to the Portal


What is Standards & Performance Pathways?

Standards & Performance Pathways (SPP) helps organisations complete assessments against community services and health standards, as well as efficiently meet compliance reporting requirements.


SPP helps you build an action plan based on assessments, provides tools and templates to help complete any required action, stores any uploaded documentation as part of an ‘evidence pack’ and shows how you are tracking against industry benchmarks. It also provides a complementary email alert service that lets you know of any changes to standards and what work might be required.

  • Key Features & Benefits


    If you work with multiple standards, SPP streamlines the work by only requiring you to complete an assessment once. It then does the rest of the work for you by automatically completing corresponding assessments in other standards.

    For organisations seeking accreditation, SPP is a great tool to use when preparing your organisation for the external review process.


    What community transport providers say about SPP

    “Randwick/Waverley Community Transport has been using Standards & Performance Pathways in order to meet third-party verification for the NSW Disability Standards. We chose this system after noticing the NDS themselves have adopted it to assist its members with their compliance issues.

    "The SPP platform, with its ease of navigation and logical workflows, has already saved us countless hours mapping our policy and procedures to the relevant standards. The ‘evidence required’ feature highlights the gaps that need attention and with the templates included. We are on our way to meeting our compliance requirements while promoting organisation-wide continuous improvement.”

    — Ben Whitehorn, Randwick/Waverley Community Transport


    Pricing & Packages

    SPP is available either as one-year or three-year package. Pricing relates to the organisation's annual income.


    ONE-YEAR PACKAGE — Click here to subscribe
    Organisation’s Annual Income
    Total for 1 year
    + 10% GST
    Discount saving*
    Income under $150,000
    Income $150,000 - $500,000
    Income $500,000 - $1 million
    Income $1m - $5 million
    Income $5m - $10 million
    Income $10m - $15 million
    Income over $15 million

    THREE-YEAR PACKAGE — Click here to subscribe
    Organisation’s Annual Income
    Total for 3 years
    + 10% GST
    Discount saving*
    Income under $150,000
    Income $150,000 - $500,000
    Income $500,000 - $1 million
    Income $1m - $5 million
    Income $5m - $10 million
    Income $10m - $15 million
    Income greater than $15 million

    * Discount saving is based on a comparison with the standard package cost (including GST). You can see standard prices here.

    How to subscribe

    To subscribe, simply click on the link below and complete the registration form. Once payment is received and your CTO membership is confirmed, your account will be activated and you will be sent log-in details.

    Please emaiI us if you have any further questions.