Topic: Client Services
We all aim to provide a high level of service to clients, right? But what does that look like in practice? First and foremost, it's a commitment to service delivery that:
- Responds to individual needs.
- Respects their right to self-determination and empowerment.
- Recognises their cultural needs.
A new batch of resource and tools are now available on Management Support Online (MSO) to help organisations with client service delivery, especially disability service providers.
These resources cover issues from duty of care through to the process for assessment, client participation, case management to transition or exit from the service.
There are also policies and procedures for dealing with safety and security, including tools for recording incidents and investigations. These have been developed to assist organisations in continuing to provide clients with high quality services.
FREE DOWNLOAD (FOR NON-SUBSCRIBERS)
Complaints Register. A one-page template for recording client complaints. It allows you to record who, when and what type of complaint was made; if any external notification is required; and the status of any follow-up action. Download it here
NEW tools on client services
Other related MSO resources