Along with all of the national standards that are relevant to Victorian community and health services providers, our SPP platform contains a number of Victorian-specific self-assessments, including for the:
- Human Services Standards,
- Victorian Child Safe Standards, and
- VRQA guidelines for VET providers.
All of our self-assessments are designed to help organisations to:
- understand their obligations as simply as possible,
- monitor their compliance status, and automatically generate gap analysis and improvement plans, as well as
- create compliance reports and evidence packs for reviewers.
In recent months, we’ve added a number of new Victorian self-assessments into SPP across a range of service areas. This blog post features several key Victorian standards which are new to SPP, and outlines some other Victorian standards that we plan to incorporate over the coming weeks.
Family Violence Multi-Agency Risk Assessment and Management (MARAM) Framework
The MARAM framework assists services to ensure that they are effectively identifying, assessing and managing family violence risk. The framework sets out key principles and elements that should be embedded into policies, procedures, service delivery and practice, and identifies the responsibilities of various organisational areas and staff across the system.
The MARAM framework is supported by a number of resources and tools to guide organisations through their relevant responsibilities under the Framework.
Our self-assessment contains links to the relevant guides, templates and tools, to assist your organisation with implementation of the framework.
Victorian Complaint Handling Standards
These standards are intended to strengthen and improve complaint handling across the health sector, as well as provide consistency for consumers, complainants, health service providers and other stakeholders.
Applies to all Victorian health services
All health services in Victoria are required to meet the complaint handling standards, which came into effect in June 2020.
Self-assessing in SPP
We have incorporated these standards into SPP to assist providers with understanding and meeting their requirements. Self-assessing against the standards will guide organisations through the steps to ensure an effective complaints management system is in place.
Healthcare that counts framework
The Healthcare that counts framework articulates the role of health services in the early identification of, and effective response to, vulnerable children at risk of child abuse and neglect.
It promotes collaborative partnerships across all sectors working with vulnerable children and families, to ensure that responsibility for ensuring children’s safety and wellbeing is shared.
Who does it apply to?
All Victorian health services are expected to embed the action areas and performance indicators outlined in the framework into their organisational governance and continuous quality improvement processes, and undertake an annual self-assessment to measure their progress against the framework.
How can SPP help?
We’ve add into SPP a self-assessment for the Healthcare that counts framework, which will enable providers to measure their implementation of, and progress against, the standards.
The self-assessment includes the five action areas to guide improvement, as well as indicators of best practice. Completing the self-assessment will assist health services to improve, sustain and monitor their responses to vulnerable children.
Domestic Violence Victoria Code of Practice
The DV Victoria Code of Practice is designed to enhance the safety of women and children in Victoria, with a model of best practice for services that provide a specialist response to women and children experiencing family violence.
We are hoping to progress a self-assessment for the Domestic Violence Victoria Code of Practice shortly, so that this can be available in the coming weeks.
Community Services Quality Governance Framework
The Community Services Quality Governance Framework outlines the principles, domains, roles and responsibilities of quality governance and includes measures of success, and indicators of poor performance.
It is designed for use across a wide range of community services.
We will be adding a self-assessment for these standards into SPP within the next couple of months.
Need help in other areas?
Our sole focus is to continue to build self-assessments and resources that will simplify and streamline the standards compliance and quality improvement processes of community and health service providers.
Please get in touch if you have suggestions for other resources and self-assessments that could make your life easier!