Standards and Performance Pathways (SPP)

A compliance management and quality improvement support platform

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Key Features of SPP

Measure organisational performance with benchmark assessments

Standard criteria assessments

Our platform provides you with easy-to-follow self-assessments – guiding you through the issues you need to address in order to meet Australian community and health standards criteria.

Templates, tools & resources

SPP’s comprehensive range of policy templates, evidence guides, information sheets and best practice guides will help you with all aspects of​ compliance management​ and ​quality improvement​. Simply browse our resources, download what you need and adjust the information to suit your service.

Personal document, evidence libraries

Our platform offers a digital space to store and record compliance evidence and enable you to link this with assessments. Upload any documents you require to your very own library and manage everything in one easy-to-access place.

Cross-mapped standards

With 20+ years of refinement, the SPP platform allows you to cross-reference all core sets of standards and generate compliance reports. This helps you avoid duplication when following multiple standards, so you can identify gaps that need work before you meet the next requirement.

Performance planning tools

Utilise SPPs ​performance management tools​ to create templates and planners. By doing so, you’ll be able to record and monitor your business processes – from​ business risk management ​to internal audits. With these tools, your organisation will benefit from more accountable and accurate processes.

Quality action-improvement plans

Our clever tools automatically build action-improvement plans based on identified gaps – it does all the work for you! Pulling together outstanding tasks, SPP will create you a detailed plan – assigning tasks and due dates to team members, in order to achieve compliance in an efficient, timely manner.

Clever workflow management tools

As an online, electronic platform, SPP helps businesses from all corners of Australia with scheduling reminder alerts, and customising planning procedures, all in one place!

Progress tracking

Once you sign up to SPP, your account will continuously track and display your progress. It will let you know how you’re going with compliance and present comparisons of industry benchmarks – allowing you to measure your journey, and even celebrate success with your team.

Ready for reviewers & accreditors

As a simple, streamlined process, the SPP system is readily available to accreditors, reviewers and auditors. Our platform enables your organisation to grant special read-only access to your reviewers, enabling them to conduct audits and verify evidence for accreditation.

Risk registers & planners

In addition to quality improvement, the SPP platform is also host to​ business risk management ​tools. To help you keep track of due dates, record project details and prepare for risk compliance, the SPP platform enables you to create tailored templates and registers.

Key Benefits of SPP

Performance measurement tools that support your cause

Improve delivery capacity & save time

Our SPP tools help your business save up to 80% of time on compliance, freeing up your time to dedicate to quality service delivery.

Straightforward & easy to use

SPP’s easy-to-follow assessments cut through the complicated and detailed world of standards. Our platform takes you on a simple, educational journey through the issues you need to understand and meet standards.

Reduces red-tape

Simplify the process of tracking detailed requirements in many different sets of service standards by
letting SPP do the hard work.

Enhance organisation capabilities

With an abundance of helpful tools at the click of a button, our SPP resources will enhance knowledge and skills in your organisation – allowing you and your team to upskill and gain further expertise in your field.

Forget the paperwork

Over the years, we’ve streamlined the SPP process to fit with today's high-tech world, allowing you to secure all documentation online, remotely.

Manage risk

Providing you with progress reporting tools, SPP acts as a ​business risk management ​platform – helping you to identify and track vulnerabilities and make improvements accordingly.

We understand compliance management can be tricky.

Accreditations and quality standards on SPP

Australian National Standards

  • Aged Care Quality Standards
  • ACSA Wellness and Reablement Roadmap
  • ATCA Standard
  • Australian Charities and Not-for-Profit Commission (ACNC) Governance Standards
  • Australian Community Industry Standard
  • Australian Service Excellence Standards (ASES) - Certificate
  • Australian Service Excellence Standards (ASES) - Award
  • Dementia Australia - Quality Care Recommendations
  • Disability Services Standards (Advocacy)
  • Family Support Program Administrative Approval Requirements
  • Fundraising Institute of Australia (FIA) Code
  • Home Care (formerly Community Care) Common Standards
  • Inclusive Service Standards
  • National Catholic Safeguarding Standards
  • National Guidelines for Spiritual Care
  • National Community Housing Standards
  • National Principles for Child Safe Organisations
  • National Quality Standard for Early Childhood Education and Care and School Age Care
  • National Regulatory Code for Community Housing (NRCCH) - All Tiers
  • National Regulatory Code for Community Housing (NRCCH) - Additional Tier 1 and 2 Requirements
  • National Safety and Quality Health Service (NSQHS) Standards
  • National Specialist Homelessness Service Standards
  • National Standards for Disability Services
  • National Standards for Mental Health Services
  • National Standards for Out of Home Care
  • National Standards for Volunteer Involvement
  • QIC Health and Community Services Standards
  • RACGP Standards for General Practices
  • Rainbow Tick Standards
  • Residential Aged Care Accreditation Standards
  • Standards for Registered Training Organisations (RTOs)
  • White Ribbon Standards

Australian State & Territory Standards

  • Australian Capital Territory
    • Community Care and Protection Service Provider Criteria
  • New South Wales
    • Bus Operator Accreditation Scheme (BOAS) Standards
    • Child Safe Standards for Permanent Care
    • Community Services Good Practice Guidelines
    • Disability Services Standards
    • Disability Services Standards Key Performance Indicators
    • Point to Point Self-Assessment
    • Specialist Homelessness Service Standards
  • Northern Territory
    • Disability Service Standards
  • Queensland
    • Human Services Quality Standards (HSQS) – Common Requirements
    • Human Services Quality Standards (HSQS) – Child Protection Placement and Support Services
    • Human Services Quality Standards (HSQS) – Families
  • South Australia
    • Australian Service Excellence Standards (ASES) — Certificate
    • Australian Service Excellence Standards (ASES) — Award
  • Tasmania
    • Quality and Safety Standards
  • Victoria
    • Child Safe Standards
    • Human Services Standards
    • VRQA Guidelines for VET Providers
  • Western Australia
    • Better Care, Better Services Standards
    • Specialist Homelessness Services Standards

NDIS Quality and Safeguarding Framework

  • NDIS Code of Conduct
  • NDIS Practice Standards—Core module, supplementary modules 1-5 and verification module 6
  • Complaints Management and Resolution
  • Incident Management and Reportable Incidents
  • NDIA Terms of Business for Registered Providers (including SDA Addendum)

Towards Best Practice

SPP also has organisational self-assessments for:

  • Aboriginal and Torres Strait Islander Cultural Competence
  • Human Resource Management
  • Workplace Gender Equality
  • Continuous Improvement
  • Finance
  • Governance
  • Risk Management

International Standards

  • ISO 9001: 2008 Quality Management Systems
  • ISO 9001: 2015 Quality Management Systems

Standards available through specialised portals

* BNG does not provide direct accreditation services. However, we can advise on quality and accreditation standards, and appropriate accreditation bodies. For a list of auditors/accreditors, visit our auditors listing page.

Please let us know if there are other standards we should carry on SPP via our Contact Page.

Our Packages

Subscription rates for our services are scaled to the annual revenue of organisations, as part of our commitment to supporting smaller NGOs. Subscriptions to the Standards and Performance Pathways (SPP) may be purchased as a one-year subscription or as a three-year package. A three-year package provides a discount of between 10%-17%, depending on the organisation’s annual revenue band.

Organisation's Annual Revenue:
Under $150,000
$682.00 $1,703.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now
Organisation's Annual Revenue:
$150,000 to $500,000
$935.00 $2,363.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now
Organisation's Annual Revenue:
$500,000 to $1 million
$1,483.90 $3,793.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now
Organisation's Annual Revenue:
$1m to $5 million
$2,044.90 $5,168.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now
Organisation's Annual Revenue:
$5m to $10 million
$3,353.90 $8,468.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now
Organisation's Annual Revenue:
$10m to $15 million
$4,728.90 $12,208.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now
Organisation's Annual Revenue:
greater than $15 million
$6,048.90 $16,278.90
Annual Price in AUD. Inc 10% GST.
Sign Up Now

Contact Us

Want to know more? Talk to our team.

SPP Tailoring Options

As well as being available to individual organisations by subscription, Standards & Performance Pathways (SPP) is available as a tailored portal and reporting platform for peak bodies, government departments and accreditation agencies. BNG also provides a specialised SPP for large multi-service organisations.

These are designed for large, multi-service and/or brokerage organisations and franchised service-providers. An SPP multi-service account enables organisations with diverse services or operational areas to assess and monitor these separately.

Multi-service accounts enable the organisation to:

  • Set up assessment and monitoring areas for each service or operational area, all sitting under a main corporate account.
  • Add or remove services or operational areas.
  • Manage and allocate passwords and different levels of access.
  • Manage evidence for different services or areas.
  • Generate action plans specifically for each service or area.
  • Manage corporate or organisational level assessment and evidence documentation.
  • Generate corporate reports across the various service or operational areas.

A tailored portal is a version of SPP that is customised for a certain group of users, often with bespoke self-assessments and additional resources. Tailored portals are typically created for peak bodies or government departments.

Features of tailored portals include:

  • Custom branding and display of client/s logo.
  • Tailored standards menu that links to an underlying menu of all standards carried by the SPP.
  • Service-specific resources and links that can be loaded onto a client's portal to complement the SPP resources and tools.
  • Progress reports and evidence packs to be directly submitted to the lead agency.
  • Integration of progress and compliance data with existing lead agency monitoring systems or databases.
  • A Reviewing & Reporting Area.

We can provide agencies or reviewing bodies with a secure Reviewing & Reporting Area, in which they can review all organisations or clients who are linked there.

A Reviewing & Reporting Area enables reviewers to:

  • Conduct desktop audits:
    • access online evidence reports and documents to streamline desktop audits
    • save evidence reports and documents offline if required
    • view the organisation's action plans
  • Actively work with organisations online as they complete self-assessments and quality improvement planning - with the organisation's permission, you can view their assessments, edit content in assessments or action plans, and add action items.
  • Allocate and monitor client load of assessors.
  • View complete list and contact details of all organisations.
  • View progress of organisations in meeting standards.
  • Generate aggregated reports showing completion and evidence document status of all organisations against a particular standard. 
SPP has been a great resource for understanding and mapping Standards, preparing for Audits and also sourcing resources for policy development. I would recommend it to other organisations to complement their quality and compliance work. Information can be easily shared, and evidence gathered to support all work done.
Community mental health service provider, Victoria
I like the speed and ease of SPP, I love how it maps multiple standards. It’s so convenient, I couldn’t imagine the nightmare to do the work manually. The templates are great for gap analysis. SPP resource templates are great for implementing new policies in the office and for what we do day to day.
Large provider of settlement services to immigrants, New South Wales
I have found the SPP system amazing. It provides a structured way to work through the standards and then provide a succinct report on the evidence being provided for a surveyor to view how we meet the standard. I used this in our recent accreditation survey, the auditor was very impressed, AND we are now accredited for ISO 9001. Thanks again. A great system.
Provider of diverse range of health programs, Queensland
We really like SPP. We use the resources in the Reading Room and couldn't have passed our accreditation with flying colours without SPP.
Advocacy, support and education provider, Australian Capital Territory
Everything is going well with SPP. It’s helped us through three lots of accreditation over the past nine months plus some internal auditing, so I’m very glad to have had it to assist us through the processes.
Large regional multi-service provider, Victoria
Thanks Claire, I just wanted to pass on the compliments we received from the NDIS auditors. We gave them access to SPP to audit our documents and they were amazed and thrilled with the platform. It made their job so easy and they were not aware that a platform like this exists. Just wanted to share this feedback. We've been using SPP now for six years, and we are very happy with it.
Home Care and Disability Services Provider, New South Wales
Hi BNG, I love you guys! Thanks for all the updates, they are great!!! I am madly getting ready for audit and couldn’t do it without you.
Community transport provider, New South Wales
Hi James, I'd just like to say that working with you and your colleagues at BNG/SPP has been nothing short of excellent. Your professionalism, the quality of your product and your amazing customer service have been so completely refreshing!
Large provider of homelessness services, Victoria